Process Mining a Leading Telco’s Incident Management Processes
January 2019. Corporate Insight Solutions Ltd a specialist provider of Process Mining software and services has delivered a process mining solution to a leading telecoms company.
The organisation’s Incident Management division will use QPR ProcessAnalyzer, the leading Process Mining software tool, to provide in-depth analysis and insight into their Network Operation Processes, using data generated from their Service Management Platform, Remedy.
It is anticipated that other divisions, processes and software platforms will also make use of the solution over the coming months
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