Process Mining Consultancy
Our Process Mining consultants have delivered countless projects across a wide variety of industries and involving many different areas of the business.
Every medium and large scale enterprise has systems that generate huge amounts of transaction based data. This data will be in many forms and across many disciplines, for example, the systems that generate the data may involve certain areas of; Finance, Supply Chain, Customer Management, IT Services, Production, Claims Management…the list goes on and on.
If these systems are generating tens of thousands or possibly millions of transactions each month / quarter, then how can an organisation truly keep track of what is actually happening and how can they find that ‘needle in the haystack’, i.e. those transactions, that for some reason fail to meet the required process standards and as a result, create potentially business critical issues.
The answer is Process Mining. Process Mining is a method that extracts transaction data from ERP / CRM type systems and uses that data to draw a consolidated process map of what is actually happening.
In order to carry out a basic process analysis we require the following:
1 – Case ID (perhaps a customer number, purchase order number, batch ID, claim ID, service ticket etc)
2 – Description of each step within the process (perhaps; order raised, call logged, goods received etc.) and
3 – Time stamp of each step within the process.
With these three basic attributes, our consultants are able to produce a process map showing all relevant transactions within a defined period. However, the more data we are able to include within the analysis scope, the more valuable the output will be. For example, if we can include data on say the product type, the sales channel, the distribution method, the branch, the account manager etc. we can start to benchmark the same process by any of the above. We can therefore show the same process map, by say, each sales channel or by each region or product type etc.
We can also take a particular step or loop within a process and ask “what are the influencers within this specific transaction that are causing this process anomaly”
For those customers that do not wish to commit their own resources to this area initially and / or do not wish to purchase a software tool from the outset, we provide a full end to end process mining service. This involves working with the client to identify the areas that require the initial process analysis, obtaining the relevant data and then jointly analysing the results.
These results may identify potential process bottlenecks, process anomalies or general areas for improvement, that require further investigation. Conversely, the analysis may confirm areas of process excellence, enabling the replication and roll out of process best practice across other parts of the organisation.
For those customers that wish to become self-sufficient from the outset, we provide the market leading process mining software tool, QPR ProcessAnalyzer, along with all necessary product training. If required, we will participate in an initial joint project(s), in order to help with the familiarisation of the tool and methodology.
For more details on our process mining software tool please check out the QPR ProcessAnalyzer page.