Delivering Client Satisfaction
We pride ourselves on the long-term relationships we build with our clients.
Our approach is to deliver an outstanding level of service to a smaller number of highly valued clients and as a result develop mutually beneficial long term relationships that deliver real strategic value.
Here is a summary of some recent engagements:
Result – the deployment of QPR’s ProcessDesigner and Metrics systems, enabling complete visibility of all processes and strategic measures. The solution allows the linking of processes to key performance indicators. This has enabled traffic lights to be linked to processes, the result of which is an understanding of how well the processes are doing in relation to their predefined targets.
Result – the deployment of a global IT services performance framework.
Result – the deployment of a multi-centre performance management framework, providing highly focused and detailed; sales, client, membership, safety, and consumer related information; at an individual centre level, a multi-
Result – the development of a cascaded scorecard framework, rolled out across all manufacturing cells and consolidated at a corporate level. Providing operational insight into all aspects of the manufacturing process.
Result – the development of a scorecard framework, rolled out across the organisation and providing comprehensive performance insight through a web based portal.
Result – the deployment of a company-wide balanced scorecard system rolled out to all employees, communicating amongst others, the organisation’s strategy, objectives and KPIs.
Result – through a series of workshops, both corporate and departmental strategy maps and scorecard models were developed and rolled out across the organisation. Each departmental strategy map, strategically aligned to the corporate map to ensure strategic alignment throughout.
Result – the deployment of a tailored performance management system that provides both partners and individual fee earners with the ability to monitor their individual, departmental and corporate performance; through a wide range of specifically created key performance indicators, designed to meet the strategic objectives of the firm.
Result – deployed an environmental management system (EMS) providing both ship based personnel and the shore based staff with the key information required, in order to allow each of the respective teams to be able to monitor their environmental processes and performance indicators, in line with ISO 14001.
Result – within 6 months of deploying ProcessAnalyzer, the client had identified and addressed a number of key service delivery issues within the process. The result of which has been a significant increase in the overall service availability and a major reduction in delivery cost.